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Managed IT

Managed IT

Take the stress out of IT with our Managed IT Services

Would you like peace of mind knowing that your IT & Telephone System is being taken care of on a fixed monthly agreement with no surprises?

With NQIT's Managed IT Services, you get proactive 1-1 management of your IT systems at a fixed price per month. No surprises, no downtime, just complete 100% Townsville local support. By removing the IT burden and financial worry of large and unexpected IT invoices, you enjoy the benefits of:

  • Affordable, fixed and reduced IT costs
  • Local certified and experienced technicians
  • Better efficiency and productivity
  • More reliable IT infrastructure

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VoIP

VoIP

Replace your old "Phone System" and test VoIP for free for 14 days.

Still stuck in the traditional telephony system that cannot give you the competitive edge? Worried about how much it will cost to get a new system? Or mounting phone bills starting to get out of hand? NQIT can help.

Talk to us about getting a Business VoIP system that will not break the bank. We set up, monitor and maintain VoIP phone systems for businesses across all of Australia and New Zealand.

Choose the VoIP solution that fits your business needs.

Try now for 14 days free

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Internet

Internet

Internet solutions that grow as your business grows.

A "Business Grade Internet" connection is a requirement, not an option. Regardless of what your Internet needs are, NQIT can provide a wide range of connectivity options for you.

Our Business Internet solutions are not only versatile but also grow as your company grows. We guarantee 99.99% uptime and our service is compliant with industry standards.

Tell us what your business requires, and we’ll show you the different connectivity options available to you. Whether it’s wireless, broadband, cable Internet, or T1 and beyond, we can set up, maintain and provide support for your Internet connectivity. Say goodbye to downtime.

Look no further for affordable and dependable Internet connectivity. Talk to us today

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Data Centre

Data Centre

Secure Data Centre solutions that fit your budget

Have you been looking to move your data to the cloud or off-premise but it's always been too expensive in the past? NQIT can now provide you with a Data Centre solution that can fit your budget. Our 24/7 Secure and Redundant Data Centre Location is Townsville based and provides the same security and peace of mind as the big city centres.

  • Your data locally based in Townsville
  • Disaster proof, secured location
  • Affordable rack space starting from 1RU
  • High-Speed data up to 1GBPS
  • Dedicated IP Range CTA

Talk to us now and let us tailor a solution for your business.

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IT Services, Phones and Internet Supporting North Queensland Business

Experience the NQIT Difference, you'll never look back!
Difference

We only do Managed IT Services, NO Adhoc support ever. This means that we understand, know and fully document your business requirements inside out.

Expertise

Our team is made up of certified, highly experienced and trained technicians that are dedicated to providing your business with outstanding service.

Fixed Costs

With fixed cost monthly agreements you can budget easily and start saving money before you know it.

Local

We are completely Townsville based, which means no time differences and no offshoring. We'll also be at your office in a flash with no call out fees.

We Help You Grow

We share in your goal to see your business prosper. That’s why we make ourselves accountable for IT problems and are happy when you are happy.

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Latest News

Safeguard your mobile devices with these tips
5 August 2022
Safeguard your mobile devices with these tips

Mobile devices are generally less secure than laptop and desktop computers. While there are available anti-malware applications for smartphones and tablets, they aren’t as comprehensive as those for laptops and desktops. Additionally, some mobile devices aren’t compatible with certain security applications or measures implemented by businesses. That’s why it’s even more important to keep track of and manage all the mobile devices your staff uses to access sensitive company data. Here are a few helpful tips to do so. Ensure mobile OS is up to date The updates to Apple and Android operating systems (OS) improve overall user experience, but their most important function is to fix security vulnerabilities. Reduce your business’s exposure to threats by installing updates for all devices as soon as they become available. Don’t delay updates, as doing so gives cybercriminals ample time to exploit vulnerabilities on devices that run on an outdated OS. Install business applications only Downloading apps seems harmless. However, lenient policies on what should and shouldn’t be downloaded on company mobile devices could lead to staff installing non-business-related apps, many of which are notorious for malicious advertising codes and other threats. It’s imperative that employees download and install only business applications necessary for their work on their company-issued mobile devices. Be careful when connecting to public Wi-Fi networks Emergencies may compel your staff to use password-free Wi-Fi networks in hotels, airports, cafes, and other public places. Connecting to an open network can expose your confidential information and sensitive company data to cybercriminals connected to the same network. You can avoid this by providing a practical internet data plan, preferably one that includes roaming services, for remote workers. And if connecting to a public Wi-Fi network is really necessary, using a reputable virtual private network (VPN) can help protect your sensitive data. A VPN creates a direct, secure connection for data from your end to your intended point on the internet. Enable phone tracking tools Losing a company-issued mobile device is unfortunate. Devices can be misplaced or stolen, but enabling Find My iPhone for iOS devices, GPS Phone Tracker for Android, or any device-tracking app helps users locate lost phones. Some also have the option to delete data on stolen devices. Downloading and setting up such an app takes only a few minutes and it will give you peace of mind knowing that even if your phone is lost or stolen, its contents will not be compromised. Screen SMS carefully SMS phishing can be used to trick you into clicking malicious links. Cybercriminals send messages purporting to be from someone you know, asking you to urgently disclose confidential information. Should you encounter such an SMS, you can either delete it or alert your IT department. You can also block unknown senders without even opening their messages. Mobile devices are becoming more critical to operations. And with more devices open to attacks, businesses must bolster their cybersecurity efforts. Malicious actors will exploit every possible vulnerability and that includes those in unsecured smartphones and tablets. Get in touch with us if you need comprehensive security solutions for your business.

The Easiest Way To Disaster-Proof Your Cyber Security
22 July 2022
The Easiest Way To Disaster-Proof Your Cyber Security

Though no one would dispute the increasing prevalence of cyber-attacks on businesses in recent years, many small-business owners believe themselves and their business to be immune to such attacks. Broadly speaking, many small-business owners are likely to think that cybercriminals will go after the bigger fish. However, the fact of the matter is that cyber-attacks are crimes of opportunity, and small businesses often have access to a good amount of sensitive data without many major safeguards. In other words, they’re low-hanging fruit, ripe for the picking. Back in 2019, two-thirds of respondents to a survey about cyber security didn’t believe that their small to mid-size business (SMB) would fall victim to a cyber-attack. Consequently, only 9% of respondents said cyber security was a top priority for their business, and 60% didn’t have any sort of plan for deterring a cyber-attack. All of this, despite the fact that, according to a report from CNBC, SMBs endured 43% of reported cyber-attacks, and according to data from the Ponemon Institute and Keeper Security, 76% of SMBs in the U.S. alone reportedly endured a cyber-attack within the previous year. Every small-business owner should have some plan for deterring cyber-attacks so they don’t end up as another statistic. Here are a few strategies for keeping the cybercriminals at bay. Boost Your Cloud Security Storing data in the cloud is easy and cost-effective, but you should take care to find the most secure cloud storage platforms. Not all cloud platforms make security a priority, but some do. Secure All Parts Of Your Network Our computers and the many smart devices hooked up to our network can become weak spots for hackers to get in. Taking steps to safeguard each device in your network with strong passwords and robust authentication measures will go a long way toward keeping the hackers at bay. In fact, one of the most basic security measures you can take for your network is to restrict access to your WiFi with a strong password. Invest In Extra Security Measures Virtual private networks (VPNs) and firewalls are tools that are highly effective in protecting against cyber-attacks, even if they can’t prevent 100% of them. Pay Attention To Updates And Upgrades When you get notified that one of the technological tools that you use has a new update, it’s easy to ignore it. However, you should commit to regularly updating and upgrading these tools because developers will often add patches to their programs that make them more secure against attacks with each update. So, it behooves business owners to regularly install updates for their tech tools. Back Up Your Data With one of the most common forms of cyber-attacks being ransomware attacks, where hackers will hold your company data hostage until you pay them a ransom amount, having your company data stored on multiple backups can ensure that your business won’t crumble due to your data’s inaccessibility. Limit Employee Access To Your Network As much as we’d wish it were true, many cyber-attacks don’t come from outside of your company. Instead, they originate from within. If you want to limit the amount of damage that someone inside your company can do in a cyber-attack, the best course of action is to limit their access to different parts of your network. Train Your Employees At the same time, just as many cyber-attacks occur not because of an employee’s malicious intent, but because of their ignorance. They click on a link in a sketchy e-mail and fall for a phishing scheme, volunteer their password info without thinking about it or choose a weak password for their computer. That’s why you need to dedicate time to training your employees on best practices when it comes to security. Set Up A ‘Security Culture’ At Your Workplace You need to make cyber security a top priority, not just for your IT department, but for every department at your business. When everyone works together to protect their workplace from a cyber-attack, you have a better chance of actually succeeding. Will protecting your business from a cyber-attack require a good amount of time and money? Absolutely. Can you afford to ignore the prevalence of cyber-attacks any longer? Statistically, no. The sad truth is that 60% of SMBs that fall victim to a cyber-attack end up shuttering within six months. Don’t put yourself in that kind of position. Instead, take your business’s cyber security seriously.

What Are Managed Services, And Why You Should Demand This From Your IT Company
8 July 2022
What Are Managed Services, And Why You Should Demand This From Your IT Company

We all want to protect our businesses. They’re a part of who we are, and it would be devastating if anything bad happened — including an unexpected cyberattack. But it happens. Businesses are attacked every single day. Some businesses are left in ruin. Some can pick up the pieces, but at great cost. Then there are businesses that are back up and running in a matter of hours, almost as if nothing happened at all. These are businesses that said “yes” to managed IT services and made the commitment to protect their business, employees, and customers. If your business lacks managed IT services and you haven’t yet embraced total IT security, it’s time to say “YES!” and give your business the top-notch IT support it needs to be protected from the countless IT threats that exist in the world today. Managed IT Services essentially offer complete IT support without having to hire dedicated in-house IT support staff. You get full-time access to network and technology experts without having to pay a full-time team. In other words, you save money and you have someone keeping a close eye on your network. The good news is, the IT company you already work with may already offer managed services — you just have to ask for it! (If you don’t work with an IT support company or managed service provider (MSP), it’s highly recommended that you do!) Here are a few reasons why managed services should not be ignored: It’s a proactive service you can’t find anywhere else. Proactive IT support is HUGE. You have to be proactive because, guess what? Hackers and cybercriminals are proactive. They’re smart people and they’re relentless. Managed services will give you access to your own outside team of exceptionally smart people and systems that can identify IT problems before they actually become problems. On top of that, proactive managed services ensure your network — and everything connected to your network — receive regular updates, security patches, and routine maintenance. Basically, they help keep your business protected while minimising downtime which can cut into your bottom line. It helps you save money — and you know how much you’ll be spending month-to-month. Hiring in-house IT experts is expensive. It’s one of the most common reasons why many small to medium-sized businesses don’t invest in good IT support. The payroll shock is too much. But managed service takes away the payroll shock. Instead, you get the exact support you need and you pay a set fee every month. It makes it MUCH easier to set a quarterly or yearly budget. And because managed services are customisable, you can put together a specific plan for your business and pay only for those specifics — there are no fluff or padded fees. Managed IT is also scalable, so as your business grows or changes, your managed IT services can change as well. It protects you in many different ways. You can count on your MSP to minimise malware, spyware, ransomware, even phishing scams and exploitative hacks. You’re protected by advanced software, hardware, and old-fashioned human knowledge and experience. But the protection doesn’t stop there — far from it! Managed service providers can also protect you against potential natural disasters, such as fire or flood, or hardware failures — things that are impossible to predict yet possible to prepare for. They can also protect you when it comes to compliance. There are many industries where compliance is a big deal, from banking to health care. If you operate in one of these industries, you know how important this is. Having a managed IT service means your network is up-to-date with all the fine print. You don’t have to worry about anything slipping through the cracks or breaking compliance, which can lead to all kinds of costly headaches. It gives you TIME. This is the most precious commodity of all. If you’re running around dealing with network issues yourself — or trying to — you’re spending a lot of time doing everything you DIDN’T want to be doing when you started your business. Wouldn’t you rather be focused on taking care of the things that you intended to focus on, like growing your business and taking care of customers? When you bring managed IT into the fold, you have so much less to worry about. No, it’s not set-it-and-forget-it, but it’s close. Your MSP handles your IT, while you handle your business — and you collaborate when you need to. You can rest assured that someone is keeping a close eye on your network and that your MSP is a quick phone call or email away (should you have any questions or concerns). These few points only scratch the surface of why managed services are so important. Stop putting it off and make the phone call. Tell your IT company you want managed services and you’re ready to protect the future of your business!

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