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Managed IT

Managed IT

Take the stress out of IT with our Managed IT Services

Would you like peace of mind knowing that your IT & Telephone System is being taken care of on a fixed monthly agreement with no surprises?

With NQIT's Managed IT Services, you get proactive 1-1 management of your IT systems at a fixed price per month. No surprises, no downtime, just complete 100% Townsville local support. By removing the IT burden and financial worry of large and unexpected IT invoices, you enjoy the benefits of:

  • Affordable, fixed and reduced IT costs
  • Local certified and experienced technicians
  • Better efficiency and productivity
  • More reliable IT infrastructure

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VoIP

VoIP

Replace your old "Phone System" and test VoIP for free for 14 days.

Still stuck in the traditional telephony system that cannot give you the competitive edge? Worried about how much it will cost to get a new system? Or mounting phone bills starting to get out of hand? NQIT can help.

Talk to us about getting a Business VoIP system that will not break the bank. We set up, monitor and maintain VoIP phone systems for businesses across all of Australia and New Zealand.

Choose the VoIP solution that fits your business needs.

Try now for 14 days free

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Internet

Internet

Internet solutions that grow as your business grows.

A "Business Grade Internet" connection is a requirement, not an option. Regardless of what your Internet needs are, NQIT can provide a wide range of connectivity options for you.

Our Business Internet solutions are not only versatile but also grow as your company grows. We guarantee 99.99% uptime and our service is compliant with industry standards.

Tell us what your business requires, and we’ll show you the different connectivity options available to you. Whether it’s wireless, broadband, cable Internet, or T1 and beyond, we can set up, maintain and provide support for your Internet connectivity. Say goodbye to downtime.

Look no further for affordable and dependable Internet connectivity. Talk to us today

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Data Centre

Data Centre

Secure Data Centre solutions that fit your budget

Have you been looking to move your data to the cloud or off-premise but it's always been too expensive in the past? NQIT can now provide you with a Data Centre solution that can fit your budget. Our 24/7 Secure and Redundant Data Centre Location is Townsville based and provides the same security and peace of mind as the big city centres.

  • Your data locally based in Townsville
  • Disaster proof, secured location
  • Affordable rack space starting from 1RU
  • High-Speed data up to 1GBPS
  • Dedicated IP Range CTA

Talk to us now and let us tailor a solution for your business.

Enquire now

IT Services, Phones and Internet Supporting North Queensland Business

Experience the NQIT Difference, you'll never look back!
Difference

We only do Managed IT Services, NO Adhoc support ever. This means that we understand, know and fully document your business requirements inside out.

Expertise

Our team is made up of certified, highly experienced and trained technicians that are dedicated to providing your business with outstanding service.

Fixed Costs

With fixed cost monthly agreements you can budget easily and start saving money before you know it.

Local

We are completely Townsville based, which means no time differences and no offshoring. We'll also be at your office in a flash with no call out fees.

We Help You Grow

We share in your goal to see your business prosper. That’s why we make ourselves accountable for IT problems and are happy when you are happy.

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Loyal Customers

Our Results Speak for Themselves

  • Pickerings Auto Group
    Pickerings Auto Group
  • Explore Property
    Explore Property
  • Townsville Auto Group
    Townsville Auto Group

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Latest News

Choosing the best MSP for your business
21 January 2022
Choosing the best MSP for your business

Technology underpins nearly every aspect of modern business processes. The problem is that managing technology can be complex and tedious. This is where managed IT services providers (MSPs) come in. Whether a company needs software to record customers’ data, network infrastructure management, or cloud technology, MSPs can provide these services and much more. MSPs defined MSPs are companies composed of specialists from various IT fields. They deliver various IT services (e.g., cloud computing, cybersecurity, backup and disaster recovery) and proactively manage their clients’ IT systems under a subscription model. Selecting the best MSP While there are many MSPs out there, not all of them are equipped to meet your company’s unique needs. You can only achieve optimum IT results by selecting the right MSP. Keep in mind these criteria when choosing an MSP: Depth of skills and experience – Any MSP should have the skills and experience that go beyond basic software installation, maintenance, and upgrades. They should also have strong expertise in advanced IT functions, such as database management, cloud technology, security, and cross-platform integration, so they can keep up with your company’s growing IT requirements. Financial stability – With IT being the backbone of your business operations, you need an IT partner who will be there for the long haul. Assess their stability by looking into their annual reports and financial statements. Check how many clients they have and their customer retention numbers. Also ask the MSP to provide customer references and testimonials. Competitive service level agreement (SLA) – An SLA is a contract that dictates the standards that your MSP should be able to meet. It should be able to answer these questions: Do they offer 24/7 support? Can they conduct remote and on-site support? What are their guaranteed response and resolution times? If they fail to meet their committed service levels, are there corresponding rebates or penalties. Third-party vendor partnerships – Pick an MSP with an ongoing relationship with the technology vendors (e.g., Microsoft, Dell, Lenovo, Sophos) whose products you already use in your IT environment. What type of partnership does the MSP have with those vendors? The higher the partnership level, the more vendor certifications the provider has, which means they can bring a lot of expertise to your business. Choosing the right provider is a very important step that will impact on the performance and success of your business. If you want to learn how MSPs can support your business, contact us today. Published with permission from TechAdvisory.org. Source.

Why your SMB needs a business continuity plan (BCP)
10 January 2022
Why your SMB needs a business continuity plan (BCP)

Multiple things can disrupt the operations of small- to medium-sized businesses (SMBs), such as natural disasters or cyberattacks. This can lead to lost revenue, or in some extreme cases, business closure. But having a concrete business continuity plan (BCP) in place will help your business recover quickly after a disaster. What is a BCP? A BCP is a predefined set of protocols on how your business should respond in the event of an emergency or natural disaster. It contains contingency plans for every aspect of your organization, including human resources, assets, and business processes. Key threats to business continuity Various types of threats can affect SMBs such as: Natural disasters – These are natural phenomena such as storms, earthquakes, and wildfires. Man-made disasters – These include cyberattacks, intentional sabotage, and human negligence. Equipment and utility failures – These include unexpected power failure, internet downtime, and disruption of communication services. How to build an effective BCP If your organization does not have a BCP in place, now is a good time to put one together. These steps will help you formulate an effective BCP that will ensure your company keeps running even during a major crisis. #1 Business impact analysis (BIA) A BIA will help you determine how a disruption can affect your company's current functions and processes, such as personnel, equipment, technology, and physical infrastructure. This step will help you calculate the potential financial and operational loss from each function and process affected. #2 Recovery options This step will help you identify key resources essential to returning your business to minimum operational levels. Some recovery options you can take include letting employees work from home or operating from a secondary location. #3 Plan development This step involves assembling your company's continuity team, which will be responsible for developing and implementing your BCP. #4 Testing and training Once your BCP is in place, your continuity team needs to perform regular tests to identify gaps and make necessary changes to ensure the plan’s effectiveness. They also need to conduct regular training for your employees so everyone knows their respective roles when a disaster strikes. Having a foolproof BCP is a great way to ensure your business can quickly bounce back after a major disaster. If you're thinking about creating a BCP for your company but don't know where to start, give us a call today for a free assessment and report.   Published with permission from TechAdvisory.org. Source.

2021 Year Wrap Up
17 December 2021
2021 Year Wrap Up

As we wrap up for the year, we reflect on the year that was. And what a year it was for the team! We officially transitioned from ALINK to NQIT The decision to fully leave the ALINK name and brand behind after more than 20 years, was a major one, and not something we took lightly. However, with our main office now based in Townsville, we wanted to make North Queensland businesses our main focus in the next phase of our business. With this transition, our ALINK social media pages are being merged into our new NQIT pages. Moved Offices We relocated our main office from its Denham Street location to the new Ingham Road location. The new location has significantly more room and gives us greater opportunities to provide more services to our existing, and new, clients in the future. Staff & Clients Throughout 2021, we onboarded multiple new clients in a variety of different industries from Townsville and strengthened our relationships with our existing clients. We also have a very strong team supporting our clients, and have received nothing but positive feedback about the quality of service being delivered by our current team. Our team actioned over approximately 9,000 support tickets from clients in the 2021 year - that averages out to 180 per week! Data Centre Relocation After 20+ years of having our data centre based in Melbourne, the decision was made to relocate/migrate our cloud infrastructure to the iSeek Data Centre facility in Townsville. It was an easy decision after we toured the facility, as we can continue to provide our customers all over Australia with the same level of data security as before. In fact, we feel that the secure facilities and personal touch provided by the iSeek team in Townsville, provide our team with the certainty that migrating all our Queensland data requirements to Townsville was the right choice for our customers and our future. What's Next? While 2021 was a big year for our business, we are looking forward to taking things up a level in 2022. Keep your eyes on our social media pages in the New Year for more details. Facebook: https://www.facebook.com/northqldit Instagram: https://www.instagram.com/northqldit/ LinkedIn: https://www.linkedin.com/company/northqldit

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