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Managed IT

Managed IT

Take the stress out of IT with our Managed IT Services

Would you like peace of mind knowing that your IT & Telephone System is being taken care of on a fixed monthly agreement with no surprises?

With NQIT's Managed IT Services, you get proactive 1-1 management of your IT systems at a fixed price per month. No surprises, no downtime, just complete 100% Townsville local support. By removing the IT burden and financial worry of large and unexpected IT invoices, you enjoy the benefits of:

  • Affordable, fixed and reduced IT costs
  • Local certified and experienced technicians
  • Better efficiency and productivity
  • More reliable IT infrastructure

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VoIP

VoIP

Replace your old "Phone System" and test VoIP for free for 14 days.

Still stuck in the traditional telephony system that cannot give you the competitive edge? Worried about how much it will cost to get a new system? Or mounting phone bills starting to get out of hand? NQIT can help.

Talk to us about getting a Business VoIP system that will not break the bank. We set up, monitor and maintain VoIP phone systems for businesses across all of Australia and New Zealand.

Choose the VoIP solution that fits your business needs.

Try now for 14 days free

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Internet

Internet

Internet solutions that grow as your business grows.

A "Business Grade Internet" connection is a requirement, not an option. Regardless of what your Internet needs are, NQIT can provide a wide range of connectivity options for you.

Our Business Internet solutions are not only versatile but also grow as your company grows. We guarantee 99.99% uptime and our service is compliant with industry standards.

Tell us what your business requires, and we’ll show you the different connectivity options available to you. Whether it’s wireless, broadband, cable Internet, or T1 and beyond, we can set up, maintain and provide support for your Internet connectivity. Say goodbye to downtime.

Look no further for affordable and dependable Internet connectivity. Talk to us today

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Data Centre

Data Centre

Secure Data Centre solutions that fit your budget

Have you been looking to move your data to the cloud or off-premise but it's always been too expensive in the past? NQIT can now provide you with a Data Centre solution that can fit your budget. Our 24/7 Secure and Redundant Data Centre Location is Townsville based and provides the same security and peace of mind as the big city centres.

  • Your data locally based in Townsville
  • Disaster proof, secured location
  • Affordable rack space starting from 1RU
  • High-Speed data up to 1GBPS
  • Dedicated IP Range CTA

Talk to us now and let us tailor a solution for your business.

Enquire now

IT Services, Phones and Internet Supporting North Queensland Business

Experience the NQIT Difference, you'll never look back!
Difference

We only do Managed IT Services, NO Adhoc support ever. This means that we understand, know and fully document your business requirements inside out.

Expertise

Our team is made up of certified, highly experienced and trained technicians that are dedicated to providing your business with outstanding service.

Fixed Costs

With fixed cost monthly agreements you can budget easily and start saving money before you know it.

Local

We are completely Townsville based, which means no time differences and no offshoring. We'll also be at your office in a flash with no call out fees.

We Help You Grow

We share in your goal to see your business prosper. That’s why we make ourselves accountable for IT problems and are happy when you are happy.

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Local

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Loyal Customers

Our Results Speak for Themselves

  • Townsville Auto Group
    Townsville Auto Group
  • NQ Electrical
    NQ Electrical
  • North Jacklin - Mackay
    North Jacklin - Mackay
  • Explore Property
    Explore Property
  • Pickerings Auto Group
    Pickerings Auto Group

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Latest News

Protecting Your Business From Data Disasters
24 June 2022
Protecting Your Business From Data Disasters

Data is everything to a small business in this day and age – which means if you lose access or control of your data, you lose everything. As dramatic as that might sound, the data backs that up. According to several sources, 93% of companies, no matter how big they are, are out of business within one year if they suffer a major data disaster without having first formulated a strategy for combating it. And since 68% of businesses don’t have any sort of plan for that worst-case scenario, that means losing data would be a death knell for most of the businesses in the country. Fortunately, your business does not have to be one of them. By taking the following steps, you can ensure that you have a rock-solid disaster recovery plan in place. Step 1: Know How A Disaster Recovery Plan Is Different From A Business Continuity Plan The main difference between these two types of plans is that while business continuity plans are proactive, disaster recovery plans are reactive. More specifically, a business continuity plan is a strategy by which a business ensures that, no matter what disaster befalls it, it can continue to operate and provide products and services to its customers. A disaster recovery plan, on the flip side, is a strategy by which businesses can back up and recover critical data should it get lost or held for ransom. So, now that we have a clear, concise understanding of what constitutes a disaster recovery plan, we can dive into the steps necessary to create one. Step 2: Gather Information And Support In order to get the ball rolling on your disaster recovery plan, start with executive buy-in. This means that everyone, from the CEO to the entry-level employees, needs to be brought in on executing the plan in case your company suffers a data disaster. When everyone is aware of the possibility of a data disaster, it allows for cross-functional collaboration in the creation process – a necessary step if you want to prevent breaches in all parts of your systems. You need to account for all elements in your tech systems when you’re putting together your disaster recovery plan, including your systems, applications and data. Be sure to account for any issues involving the physical security of your servers as well as physical access to your systems. You’ll need a plan in case those are compromised. In the end, you’ll need to figure out which processes are absolutely necessary to keep up and running during a worst-case scenario when your capability is limited. Step 3: Actually Create Your Strategy When everyone is on board with the disaster recovery plan and they understand their systems’ vulnerabilities, as well as which systems need to stay up and running even in a worst-case scenario, it’s time to actually put together the game plan. In order to do that, you’ll need to have a good grip on your budget, resources, tools and partners. If you’re a small business, you might want to consider your budget and the timeline for the recovery process. These are good starting points for putting together your plan, and doing so will also give you an idea of what you can tell your customers to expect while you get your business back up to full operating capacity. Step 4: Test The Plan Even if you complete the first two steps, you’ll never know that you’re prepared until you actually test out your disaster recovery plan. Running through all the steps with your employees helps them familiarize themselves with the steps they’ll need to take in the event of a real emergency, and it will help you detect any areas of your plan that need improvement. By the time an actual data disaster befalls your business, your systems and employees will easily know how to spring into action. So, to review, these are the quick actions that you and your employees will need to take in order to make a successful, robust disaster recovery plan: Get executive buy-in for the plan. Research and analyze the different systems in your business to understand how they could be impacted. Prioritize systems that are absolutely necessary to the functioning of your business. Test your disaster recovery plan to evaluate its effectiveness. Complete these steps, and you can ensure that your business will survive any data disaster that comes your way.

Advantages of call recording
10 June 2022
Advantages of call recording

Even the most attentive customer service representative can make mistakes; after all, he or she is only human. If your business uses VoIP as its telephony solution, errors can be lessened through call recording. Find out how this helpful VoIP feature can benefit your organization. #1. Improve customer service One of the most important reasons why businesses should always record their calls, no matter its significance, is to ensure high-quality customer service. By reviewing calls, managers can understand how their agents have been dealing with customers, find out whether or not they’ve followed company protocol, and pinpoint any aspects that can be improved on. Without call recording, managers would have to listen to each call in real time, which is a time-consuming process. By recording each call, not only will your managers save time, but your employees will also be motivated to perform at their best every time they’re on the phone because they know their calls can always be reviewed. #2. Upgrade employee performance According to Edgar Dale’s Cone of Learning, people only remember 10% of what they’ve read, 50% of what they’ve seen and heard, and 90% of what they’ve done. By providing your agents with actual recordings of good and bad calling examples during training sessions, and have them simulate calls afterwards, they’ll be able to learn better and provide high-quality customer service faster. #3. Retrieve missed details and prevent litigation With hundreds of phone calls daily, it’s understandable if your employees don’t catch every single detail. And for companies that require their agents to manually input information during calls, there’s always a possibility that they’ll forget or miss certain information. Needless to say, this could lead to disgruntled customers. If not properly handled, this can harm your reputation, reduce work opportunities, and if things escalate, proceed to litigation. VoIP’s call recording feature lets you replay saved audio files to make sure you haven’t missed any details, ensuring that all customer demands are met. And if you ever get into a dispute with your clients regarding who said what, you can always retrieve the exact audio file and have both sides listen to it, saving you thousands of dollars in legal fees. #4. Understand customer preferences Have you ever received an inquiry about a product or service that’s not included in your offerings? While your agents usually jot these requests down and pass them on to the relevant personnel, if numerous calls are being made that day, they may end up forgetting some. Tiny issues like this can lead to potential huge losses. With call recording, you can review all your calls at the end of the day. You’ll have a better picture of what certain customers are looking for so you can address them better. VoIP allows businesses to make on-demand calls affordably, and its call recording feature helps companies improve their customer service and prevent litigation. If you think business VoIP is right for you, or if you have any questions, give us a call today.

Why you should sync your Android device with Google Chrome
30 May 2022
Why you should sync your Android device with Google Chrome

Among Google Chrome’s many productivity-enhancing features, the ability to sync across devices is one of the most helpful. This feature allows users to access their Google accounts and all related apps and data from anywhere, at any time, enabling them to work efficiently and conveniently. For more of the benefits of syncing Android with Chrome, read on. View recently opened tabs on your Android device This is especially useful when you need to bring your work outside of the office. Here’s how to do it: Open the Chrome app on your Android device. Tap the three-dotted menu icon on the upper-right corner. Tap Recent tabs. You’ll see all the tabs you’ve opened recently while logged into your Google account regardless of device. Use your Android device to access your computer For this to work, you need to install the Chrome Remote Desktop app from the Google Play Store on your Android device and the Chrome Remote Desktop extension app on your computer. This will work regardless if your computer runs on Chrome OS, Windows, macOS, or Linux. Each device you want to connect must have Chrome installed, and each Chrome browser must be signed into the same account. With everything in place, you can remotely control a system that’s turned on, such as your desktop, via your phone. You can move around your desktop, open and edit files, and run programs from your mobile. You could also allow one-time access to give or receive remote support. Set reminders via Google Assistant or Google Keep You can use voice commands on your Android phone to set reminders. Simply say “OK Google” or “Hey Google,” or press the mic icon to activate Google Assistant, then say “Remind me to buy milk at the grocery store” or whatever it is you want to be reminded of. Once the “Add a reminder” screen appears, you can edit reminder details, such as when and where you want to be alerted. For instance, you may want your device to remind you of your grocery list when you enter a grocery store. Alternatively, you can install the Google Keep extension app in Chrome or the Google Keep app on your Android. To do this, open the app, click the “Take a note” field, type in your reminder, and click the “Remind me” icon. Then click on either Pick date & time (to set when you want to be reminded) or Pick place (to set where you want to be notified). As long as you have syncing turned on for your Google account, you can use Google Calendar, Google Assistant, or Google Keep on one device to set and get reminders across all your devices. Send directions from your computer to your Android device To send driving, walking, or commuting directions from your PC to your Android phone or tablet, do the following: Click on a specific location on Google Maps, or enter a location in the search field and click on the desired result. Click on the “Send to your phone” button in the pane on the left side of your screen. Choose to have the directions sent to your mobile device via text or email. Find your lost phone As long as the Wi-Fi or data on your smartphone is turned on, you can find the device by entering “find my phone” in the Google search bar, which will then display the phone’s current or last known location. Click on that to bring up the Android Device Manager interface, from which you can lock or wipe your phone. On top of that, you can also use the Device Manager to ring your device for five minutes — even if it’s set to silent — in the hopes that a kind soul answers it and tells you where you can get your phone back. Having access to Google Chrome across all your devices boosts your productivity and efficiency. If you want to learn more about how to get the most out of Chrome and your Android device, contact our experts today.

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