A Smart Call: ClubMates Travel’s 3CX Solution
ClubMates Travel is a leading Australian provider of supported holidays for individuals with disabilities. With over 30 years of experience, they offer tailored travel experiences, ensuring safety, accessibility, and enjoyment for all participants.
For ClubMates Travel, clear and reliable communication isn’t just a nice-to-have — it’s essential, particularly when they often finds themselves in far-flung or remote destinations. Whether they're coordinating logistics on the road or making sure a traveller can speak to their loved ones back home, staying connected is at the heart of what they do.
Just a few ClubMates Travel adventures!
The Challenge: Outdated Analogue Systems
Prior to partnering with NQIT, ClubMates Travel relied on traditional analogue phone systems. This setup presented several challenges:
- Limited Mobility: Staff were limited to using handsets on their desks, so couldn't make or receive calls outside the office. It made communication – particularly when travelling overseas – a logistical nightmare.
- Inefficient Call Management: The lack of advanced features made it difficult to handle multiple calls simultaneously.
- High Costs: phone bills were getting more expensive every month!
- Lack of support: When things went wrong, the only option was to stay on hold to a big telco – and then be at their mercy to get things fixed.
The Solution: Transition to 3CX with NQIT
Recognising the need for a modern communication solution, ClubMates Travel collaborated with NQIT to implement the 3CX VoIP phone system. This transition offered:
- Enhanced Accessibility: Employees could now access the phone system remotely via their mobile phones, ensuring seamless communication regardless of location.
- Advanced Features: 3CX provided functionalities like call forwarding, voicemail-to-email, and real-time call monitoring, improving overall efficiency.
- Cost Savings: The shift to VoIP reduced monthly phone bills and eliminated hefty maintenance fees associated with analogue systems.
Peter Negri of ClubMates Travel explains the transition to 3CX
The Implementation: A Seamless Transition
NQIT ensured a smooth migration to the new system with minimal downtime. The comprehensive approach included:
- Customised Set Up: Tailoring the 3CX system to meet ClubMates Travel's specific needs.
- Out of Hours Set Up: The NQIT team completed the set up outside of business hours, meaning no disruption to ClubMates Travel’s operations.
- Staff Training: Providing hands-on training sessions to familiarise employees with the new features.
Years after the 3CX system was introduced at ClubMates Travel, NQIT offer top-tier ongoing support, including prompt assistance to address any issues, quick set up of new employees, and integration of new features.
The result?
3CX, delivered and supported by NQIT, has become an integral part of ClubMates Travel’s day-to-day operations. With their participants and team regularly travelling across Australia and internationally, a reliable and flexible phone system is not just convenient – it’s essential.
Thanks to the new system, participants and their loved ones can easily stay in touch, whether they’re preparing for a trip, asking questions during travel, or needing reassurance from overseas. The peace of mind that comes with knowing there’s a strong, responsive communication system in place is invaluable.
From the office to the airport to on-tour check-ins, 3CX has helped ClubMates Travel deliver a smoother, more connected experience for everyone involved – and NQIT’s ongoing local support ensures it all runs without a hitch.
"NQIT have been providing our 3CX VoIP system for many years and have been super-responsive for every request or query I've had. EVERY TIME. Even for low-priority changes/requests, the response times are amazing. They just get it done."
- Peter Negri, ClubMates Travel
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TOWNSVILLE
Suite 1, 179-181 Ross River Rd.
Mundingburra, QLD 4812
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MT. ISA
56 Marian St.
Mount Isa City, QLD 4825