Turning IT Roadblocks into Resilience: A 20 Year Journey with Smarter IT

The Roadblocks

In the early days at Lentini Dental, tech support came from the suppliers of dental equipment. While that might sound convenient, in reality it meant:

• Long delays whenever something went wrong.
• No integration between systems (each supplier only cared about their own piece).
• Zero accountability for the bigger IT picture.

For owners Michael and Frances Lentini, it was frustrating. When patients were waiting and systems weren’t talking to each other, the buck stopped with them – even though they were hardly experts in IT.

So, they decided to think outside the box: if the suppliers couldn’t work together, maybe it was time to find an external IT partner who could.

The Partnership

That’s where NQIT entered the picture, almost 20 years ago! In fact, the partnership started before NQIT even had its current name, business model, or location. Back then, it was Eddie (NQIT’s founder) running things out of Victoria.

Fast forward two decades, and plenty has changed in the world of technology – but one thing hasn’t: the practice’s trust in NQIT to keep their business running smoothly.

Just like the dental team protects smiles every day, NQIT has been protecting their data – making sure systems are secure, reliable, and always ready for what’s next.

The Outcome

Today, Lentini Dental enjoys:

• Confidence in their IT – no more waiting on disconnected suppliers.
• Cybersecurity peace of mind – patient data is locked down tight, with staff trained to help keep it that way.
• A partner who evolves with them – keeping up with tech changes so they don’t have to.

The best part? They’ve built a relationship that’s lasted nearly two decades. In an industry where change is constant, that kind of stability is priceless.